All products can take up 7 to 10 business days for delivery. During high peak seasons such as "Black Friday", Small Business Saturday, Cyber Monday, shipping delays are 14-25 business days as this is peak season and all postal services are delayed.
Return & Refund Policy:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. There are NO refunds on digital products or any item from the balance me, NOW collection. There are NO refunds on Astro Readings, Business Consultations, and Bedroom Kandi products. The only items are that returnable are apparel and mugs if unopened.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please return to:
QGH Holdings, LLC
99 Wall Street #3303
New York, NY 10005